Service
Fully Managed Helpdesk
A helpdesk your team actually wants to call - staffed by US-based engineers who already know your environment.
Most support relationships are reactive: something breaks, you call, you wait, and eventually someone who has never seen your network starts asking what changed. Our managed helpdesk inverts that. Every endpoint you run is monitored 24/7/365 from our Columbus network operations center, so the majority of issues are caught and resolved before anyone on your team notices them.
When you do need us, you reach a real engineer - not a phone tree and not a ticket that disappears for a day. Because we document your environment from day one, the person who picks up already knows your naming conventions, your line-of-business apps, and who the decision-makers are. Critical, business-halting tickets carry a 15-minute response guarantee, measured from your ticket or our monitoring alert, whichever fires first.
Everything runs through a single system of record. You get visibility into every ticket, every device, and every trend - so the quarterly review is a conversation about what to improve next, not an argument about what happened last month.
What You Get
- Fewer interruptions - most issues resolved before your team reports them
- Predictable, per-seat pricing with no surprise hourly invoices
- Onboarding and offboarding handled the same day the request comes in
Inside the Service
What Northgate actually does here.
Around-the-clock monitoring
Advanced RMM agents on every endpoint surface hardware and performance issues before they cause downtime.
US-based live engineers
No offshore call center and no phone tree - you reach an engineer who already knows your environment.
15-minute critical response
Business-halting incidents are worked within 15 minutes, day or night, measured from ticket or alert.
Single system of record
Every device, ticket, and trend in one dashboard, so reviews are about improvement, not archaeology.
Explore More
The rest of the stack.
Initiate Migration Protocol
Ready to talk about fully managed helpdesk?
Book a technical audit and we will scope exactly what this looks like for your environment - no obligation, no jargon.
